The conversation around NJ TRANSIT’s future is often charged, with strong opinions on both sides. Recently, the agency has taken steps to address criticisms by implementing changes aimed at improving service, reliability, and communication. A key part of their strategy is a new fare policy that includes a modest 3% annual increase. This policy, which came after a decade-long fare freeze and was adopted to combat a significant funding shortfall, is framed by the agency as a responsible way to ensure long-term system sustainability, moving away from a “schizophrenic funding approach” of the past.
Despite some of the criticism, NJ TRANSIT has made substantial investments in modernization and safety. The agency has put billions of dollars into new rail cars, buses, and locomotives since 2018, with a goal of a fully modernized fleet by 2031. This is the first time in its 45-year history that the agency has been on a clear path to achieving this goal. Furthermore, NJ TRANSIT successfully completed its federally-mandated Positive Train Control system by the 2020 deadline, a crucial step for enhancing rail safety.
Beyond fleet upgrades, the agency is also focused on improving the customer experience. This includes major infrastructure projects like the new Portal North Bridge and a commitment to accessibility. For customers who use the paratransit service, Access Link, NJ TRANSIT has rolled out a mobile app for automated trip scheduling and a “Rider’s Choice” program that integrates ride-sharing services like Uber and Lyft to improve reliability and service options.
NJ TRANSIT is also making a concerted effort to enhance communication and transparency. The agency has launched a team of “Customer Care Ambassadors,” easily recognizable in bright orange vests, at major stations like Newark Penn and Penn Station New York to provide in-person support during peak hours. These ambassadors offer help with everything from trip planning to real-time service updates. An independent poll from Fairleigh Dickinson University revealed that 80% of riders have a positive perception of NJ TRANSIT, and would recommend it to others, which suggests that the agency’s efforts are being noticed. While there is always room for improvement, NJ TRANSIT’s recent actions demonstrate a clear commitment to modernizing its services and providing a better experience for the millions of New Jerseyans who rely on it every year.
For more on state politics and public works, including NJ TRANSIT, you can read more here: https://explorenewjersey.org/politics/
